1. Introduction Services
Service purposes:
To provide quality customer service, customer satisfaction is our eternal goal
Service philosophy:
Customer-centric
Service and Marketing both
Customer service around
Full participation service
Fast and efficient service
Technical unified national service telephone: 0755-29421602
Pledge:
Product Series | Or on-site repair service | Installation and commissioning services | Inspection services | 7*24H phone support | Remote Support Services | Upgrade services |
All series | Free warranty period | Fee-based services | Fee-based services | Free Service | Free Service | Charge for the service |
Personalized Service:
Specialized industry solutions
The latest developments and interaction and communication
Professional debugging support
Genius service
7 * 24 hour service
Spare Managed Services
High-level interaction and service
2. Service Process
Technical Support:
Accepted way | Phone | Service Area | service hours |
consumer hotline | 0755-29421602 | China | 7*24hours |
Depot Repair:
a, the machine model, serial number
b, fault description
c, customer location and contact details
Processing observations and recommendations:
a, customer comments and suggestions
0755-29421602 telephone service.
b, non-class quality problem Feedback
Within half an hour in response to the initial submission solution within two hours, two working days to reply final results.
c, class quality problem Feedback
Within half an hour in response to the initial submission solution within two hours, involving products returned for repair, security and functional testing, analytical report and other specific work, the final result of the aging process both sides are negotiable depending on the situation.
Multi-channel Consulting Consulting:
a, National Service Tel: 0755-29421602
b, please contact your supplier
c, feedback to sincrea local service manager
3. Return Procedure
To protect your rights, please submit timely Times repair the following information:
a, the machine model, serial number
b, fault description
c, customer location and contact details
Please record after repairing your product information and related logistics information to reference the progress of repairs.